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Service
Considerations
TCC
provides expert advice for the improvement of incoming mail, interoffice mail,
outgoing mail and other ancillary mail center services. Quality and quantity
of mail services are balanced with organizational culture and cost
constraints.
TCC
covers a wide range of related concerns which include, but are not
necessarily limited to:
Accountability
Schedules
Address
hygiene
Security
Alternate
systems
Service standards
Equipment
Staffing
Group
image
System controls
Inserter
operations
System designs
Mail
classifications
Timely service
Management
reports
Training
Overnight
tracking
User education
Postage
discounts
USPS relations
Procedures
Work flow
Registered/Certified
Work measurement
TCC
recognizes that no two organizations are the same. Also there are differing
needs from one division to another within organizations. These differences
are identified and factored into TCC recommendations to assure the best
solutions for its clients. Staff participation, both mail service and mail
customer, is essential for the partnerships which produce desired results
for the client organization.
TCC
works in a team environment with management. Client staff is utilized
to identify and implement improvements. These techniques contribute to
client ownership which has lasting value.
The
timing of TCC services is customized to client needs. Travel and other
special considerations are arranged by mutual consent. TCC makes every
reasonable effort to meet all client service timing and activity needs.
When
needed and necessary, TCC can bring additional staff and/or expertise to
client needs. TCC works on-site, off-site and other locations as
requirements dictate.
Contact
TCC to see how this full cycle attention to your needs can help your
organization today.
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